New CRM SURVEY determine your key factors in a successful CRM program.
While the software is remarkable, the application of this power is the key to success. Tech.Sell 's 8 years of CRM and Sales Automation experience can mean the difference between having great software and getting a major payback.
Microsoft CRM consists of individual integrated modules for both Customer Service and Sales.
The Sales Module includes powerful sales process methodologies, quoting, lead assignment and tracking and much more.
The Customer Service Module let's you track, assign and measure customer issues.
Interested in learning more about Microsoft CRM check the links below. This site will be updated regularly, so come back often or sign up for our Microsoft CRM Newsletter.
Outlook Client Screen
Web Client Screen
MS CRM provides two methods for information access. The web client which uses Internet Explorer as it's interface. The benefit is that info can be accessed from any PC without installing special software or updates.
The Outlook Client allows sales users to go offline and take their info with them. They can continue to track leads and opportunities, schedule activities etc. and then resync all data when they reconnect to the network.
Click on either screen to see a ful size view.
Microsoft Customer Relationship Management helps midmarket businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service. Sales and customer service features include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .Net technologies, Microsoft CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook and the Web, integrates with other business applications and scales as your business grows.
Microsoft Customer Relationship Management Overview
Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft® CRM. Accessible from Microsoft Outlook® and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.
Microsoft CRM Overview Fact Sheet
View the
Demo of Microsoft CRM
Microsoft CRM Solution Brochure
THE GOAL: Provide a CRM solution that meets the resources and needs of
mid-market businesses, helping them build more profitable customer
relationships. THE NEED: An easy-to-use, flexible, and integrated solution
that empowers you and your employees to make informed decisions, increase
sales success, and provide superior customer service. THE SOLUTION:
Microsoft® Customer Relationship Management Microsoft
Customer Relationship Management Sales
Accessible from Microsoft Outlook and the
Web, Microsoft CRM Sales helps sales people manage leads and opportunities,
measure and forecast sales activity, efficiently track customer
communications, and automate stages in the sales process—ensuring a shorter
cycle, higher close rates, and improved customer retention.
Microsoft Customer Relationship Management Sales
Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps
sales people manage leads and opportunities, measure and forecast sales
activity, efficiently track customer communications, and automate stages in
the sales process—ensuring a shorter cycle, higher close rates, and improved
customer retention.
View Microsoft CRM Sales Demo Clip
Microsoft Customer Relationship Sales Overview
Microsoft Customer Relationship Sales
Fact Sheet
Microsoft
Customer Relationship Management Customer Service
Offer superior customer service and increase
volume capacity without adding headcount. Designed for midmarket businesses,
Microsoft CRM Customer Service enables your service representatives to track
customer requests, manage support issues from initial contact through
successful resolution, and provide customers with consistent, efficient
service.
View Microsoft CRM Customer Service Demo
Clip
Microsoft CRM Customer Service Overview
Microsoft CRM Customer Service Fact Sheet
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